Jtwain Privacy Policy — How your information is collected and kept secure

This Privacy Policy jtwain Applies to all users of the platform (jtwain.net website, mobile app, and all related services). By using any jtwain service, you are deemed to have accepted the terms of this policy.

We believe privacy is a fundamental right. That is why jtwain is fully transparent about how your personal information is collected, used, and stored. This policy is written in plain, accessible language so everyone can understand it.

Jtwain collects only the information necessary to provide its services. The types of data we collect are outlined below by category:

Personal Identification Information:

Financial Information:

Gaming Information:

Technical information:

Jtwain collects information through a variety of methods:

• Via the registration form: Information you provide directly when opening an account.
• During the KYC Verification Process: Via national ID, passport, or other official documents.
• While using the platform: Gaming and transaction data are recorded automatically.
• Via cookies and tracking technologies: Browsing behavior and device information.
• During payment processing: Deposit and withdrawal details.

Jtwain uses your information solely for the following purposes:

• Account Creation & Management: For registration, login, and account verification.
• Service delivery: To ensure seamless gaming, payments, and other services.
• Identity Verification (KYC): For fraud prevention and age verification.
• Customer Support: To resolve your issues and answer your questions.
• Promotional communications: (Only with your consent) To inform you about offers and bonuses.
• To ensure security: To prevent fraud and illegal activity.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

Your information is never shared with third parties for advertising purposes. jtwain does not sell your data.

Jtwain may share information with third parties only in very limited circumstances:

• Payment Providers: To process transactions exclusively through payment services such as bKash, Nagad, and Rocket.
• KYC Partner: With authorized service providers for identity verification.
• When Required by Law: In response to court orders, government directives, or requests from regulatory authorities.
• In the event of a company merger: Should jtwain merge with another organisation, members will be notified in advance.

Jtwain uses cookies and similar technologies to enhance your user experience. Cookies are small files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to keep the platform running (login sessions, security). These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme settings).
• Analytics cookies: Analyzing user behavior to improve the platform.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

Jtwain employs industry-leading technology and practices to keep your data secure:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall protection: Robust server-level firewall and DDoS protection.
• Access Control: Only authorized staff may access specific data.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Data Backup: Copies of all data are stored in a secure backup system.

Please keep in mind — no platform can guarantee 100% security on the internet. Make sure your account password is strong and never share it with anyone.

Under the jtwain Privacy Policy, you have the following rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

Jtwain retains your information for defined periods, which vary depending on the type of data and applicable legal requirements:

• Account Information: For the duration the account is active and for 5 years after closure.
• Transaction records: 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Log files: Typically 90 days to 1 year.
• Marketing information: Deleted as soon as you opt out.

Jtwain's services are intended for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we become aware that data has been collected from a minor, we will immediately delete that data and close the account. If a parent or guardian has any concerns, please contact our support team.

Jtwain may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or a platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be displayed at the top of the page.

For any questions, complaints, or to exercise your data rights regarding our Privacy Policy, please contact us: